What you need to know

Event: Sobriety Breakthrough Live 2022
Date: Sunday 2nd January 2022
Main Event Time: Start 9:30am – Finish 5pm
After Party Time: From 6pm – 9pm (includes food), please ensure you book a place if you want to attend
Venue: The Mandolay Suite, Mandolay Hotel, 36-40 London Road, Guildford, Surrey, GU1 2AR
Visit venue website
Nearest train stations:
Guildford Central – 10 minutes walk
Guildford North – 7 minutes walk
Car parking: Ample paid car parking is available a few minutes walk away.
COVID Information: The venue is COVID secure and safe with air filtration systems to replicate outdoor airflow. 

Please read the terms and conditions below for further information

TERMS & CONDITIONS

COVID
The organisers and venue have taken steps to provide a safe environment and ask all attendees to ensure they maintain good practices of hand sanitisation and wearing face coverings where instructed to do so. 

Tickets cannot be exchanged or refunded after purchase unless the event is cancelled or abandoned, or where a member of your party is exhibiting symptoms of Covid-19 or has been instructed to self-isolate by NHS Test and Trace prior to the event. If You are unable to attend the event due to you or one of your party being required to self-isolate for Covid-19, please contact info@besober.co.uk. Tickets may be transferred to future event, such as a workshop or bootcamp, subject to availability.

By entering the venue, You and your party are confirming they are not exhibiting any symptoms of Covid-19, have not been contacted and instructed by NHS Test and Trace to self-isolate, and will abide by all the safety measures put in place by the organisers.

In the event of Government restrictions being imposed that prevent the event taking place in-person, the organisers reserve the right to host the event online, no refunds will be issued in this eventuality.
TICKETS
All Tickets are sold subject to availability and in line with these terms and conditions.
The terms and conditions should be read prior to purchase. Any queries should be raised prior to the purchase of Tickets as purchasing a Ticket constitutes acceptance of these terms and conditions.

It is Your responsibility to check Your Tickets as We cannot be held responsible for any mistake made on Your part when booking Tickets. No exchange or refund may be offered.

Proof of identity is required when you register at the event on the day.
No admittance to anyone under the age of 18.

TICKET PRICING
The advertised price of the Ticket is the price you pay and is not subject to any further charges except for optional extras; where available.

The price of the Ticket shall be the price set at the time we accept Your order.

The Venue reserves the right to change the price of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied.

Advertised discounts are subject to availability and therefore may not be available at all times.

Concession/discounted Ticket prices must be applied for at the time of purchase and cannot be retrospectively applied. Proof of entitlement may be requested at any point during the booking process or event. Failure to produce proof of entitlement may invalidate the ticket and result in refusal of admittance or ejection from the venue.

CANCELLATIONS, EXCHANGES AND REFUNDS
Tickets cannot be exchanged or refunded after purchase unless the event is cancelled, abandoned, rescheduled or where there is a significant material change to the event. A material change is a change which, in the Our reasonable opinion, would make the event materially different to the event that the purchaser of the ticket could reasonably expect , a change to the advertised speakers or an alteration to the running times does not constitute a material change. We cannot offer refunds or exchanges if speakers, whether advertised or not, are unable to perform due to illness or unforeseen circumstances.

(Temporary addendum in place – see above)
In the unlikely event that we have to cancel Sobriety Breakthrough 2022, we will make every effort to contact you. It is therefore highly important we have up-to-date contact details for you so we can make you aware of any cancellations or changes.

Refunds shall only be made to the person who purchased the tickets and when possible, be made using the same method as was used to purchase the tickets except at our discretion.

If the Event is cancelled, You will be refunded the face value of the Tickets.

In the case of a postponed/rescheduled event, You will be offered tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value alternative tickets may be offered and the difference refunded or charged. Should You not wish to accept these tickets then a refund can be obtained for the face value of the tickets. To claim Your refund, in any of the above circumstances, please email us at info@besober.co.uk within 30 days of the original date of the event.

If You are unable to attend a show for reasons beyond our control then no refund will be given. If You are unable to travel to an Event (for example, due to bad weather) but the event still takes place then no refund will be given.

Under certain circumstances and at our discretion tickets may be transferred to a later performance of the same show. Ticket exchanges will incur a £2.50 per-ticket fee to cover all administration charges.

These Terms and Conditions do not and shall not affect Your statutory rights as a consumer. For further information about Your statutory rights contact Citizens advice, Consumer direct (http://www.consumerdirect.gov.uk/) or the department for business innovation and skills.

ADMISSION
Evidence of booking, or valid photographic ID must be produced to gain entrance .

By purchasing Tickets the purchaser agrees to these terms and conditions on behalf of themselves and their guests. The purchaser shall at all times be responsible for their guests’ compliance with these terms and conditions.
Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and the venue reserves the right to provide alternative seats to those stated on a Ticket.

All Tickets remain the sole property of the venue.

The management reserve the right to refuse ticket holder’s admission to the venue in reasonable circumstances including for health & safety, licensing reasons or where a ticket or booking is void. The venue reserves the right to refuse ticket holders admission, or to eject them at any point, if in the venues reasonable opinion they; are acting in an aggressive or threatening way; are using threatening, abusive or insulting language; appear to be under the influence of alcohol and/or drugs; may detract from the enjoyment of other patrons; fail, when requested to produce proof of age; fail to comply with instructions given by the venues staff; or are found to be in breach of these terms and conditions or statutory law. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

The Venue reserve the right to refuse re-admission. If You wish to re-enter You must check with the Venue staff before You exit.

Latecomers will be admitted at the first suitable opportunity, which may be the interval. 
Please note that there may be strong language, lighting effects and loud music at times.
Any comments or complaints regarding the view from a seat or the audibility of the performance should be made promptly to the Duty Manager before or during the performance.

RESTRICTIONS
The unauthorised resale or attempted resale of a ticket is prohibited. The venue accepts no responsibility for the validity of tickets purchased from unauthorised agents.

The venue reserves the right to conduct security searches and to confiscate any items, which in the reasonable opinion of the venue staff, may breach our venue licence, may cause danger or disruption to the event or other patrons, or which the performers or their representatives have specifically requested are prohibited. If You do not permit a search to be undertaken, you may be refused entry

Glass bottles (glass of any kind) may not be brought into the building. Large Bags (measuring over 40cm x 30cm x 15cm) must be left in the cloakroom. The venue thanks attendees in advance for their co-operation in helping us to ensure the safety of all patrons.

The use of equipment to record or transmit audio and/or visual inside the venue is strictly forbidden. Unauthorised recording devices including mobile devices may be confiscated.

The Venue does not accept any liability or responsibility for the loss or damage of any personal property (to the fullest extent permitted by law).

Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when inside the event hall to avoid disturbing the speakers and other customers. Those who do not comply and disrupt the enjoyment of the event for other patrons may be ejected from the venue without refund.

By attending the event all patrons give their consent to filming, photography and sound recording of themselves as members of the audience. The venue and/or promoter will own the copyright to such films/photographs/recordings for any purpose, including commercial purposes, without payment or further notification.

Only food and drink purchased at the Venue may be consumed on the premises, unless items are required on proven medical grounds.

LIABILITY
If any provision of these terms and conditions is found to be void or unenforceable, such provision shall be severed from the remainder of these terms and conditions which shall remain in full force and effect.

We will not be responsible for any injury, loss, theft or damage to your personal belongings, other than that caused as a result of negligence or other breach of statutory duty. Personal arrangements, including but not limited to travel, accommodation and subsistence relating to the event are made entirely at your own risk and we will not be liable for any losses incurred from these arrangements. These terms and conditions are governed by English Law and any disputes which may arise with us are subject to the exclusive jurisdiction of English Courts.